The user interface for Zero-Input CRM

# The user interface for Zero-Input CRM
For brevity sake, let's call the zero-input CRM `ZIC` (pronounced as zick). The user interface for ZIC will very much be like TMP for which we will use both Slack and Trello as the user interface.
## Initializing your CRM account (and connecting Gmail)
To initialize a new user for the CRM, the user should enter:
`/zic-connect <trello_username> @<trello_name>`
## Adding a Gmail account
/zic-add-gmail <email_address>`
ZIC will generate a random password (alphanumeric with random capitalizations), and provide instructions on how the user can create a POP3 account in their gmail acccount.
*> Question: what about username for POP3 username? I reckon it is the email address right*
When the user is ready and have their POP3 setuped, the user should enter 
`/zic-gmail-ready <email_address>`.
Thereafter ZIC will attempt the first POP3 Sync. A user can add more than one Gmail account to sync.
## Adding Whatsapp
To add Whatsapp for syncing, the user will have to add
`/zic-add-whatsapp <number>`
For which ZIC will send a QR code for the user to send. Warn the user that after scanning the code, the server will attempt to connect to his Whatsapp and his/her Web Whatsapp might be disconnected for a short while.
After user scans the QR code, the backend server will attempt to connect to this user's Whatsapp to attempt at a sync.
If the connection is successful, ZIC will let the user know that at 4.30am (SG time) every weeknights the server will sync and will disconnect any Web Whatsapp if they are available.
This command can only be runned after `/zic-connect` is successfully setuped
A user can add more than one Whatsapp account to sync.
## Failure to sync
Should the POP3 syncing or Whatsapp syncing fail, ZIC should message the user on Slack and let him or her know.
To reconfigure POP3, the user needs to do `/zic-connect` with the correct arguments again.
To reconfigure Whatsapp, the user needs to do `/zic-add-whatsapp` with the correct arguments again.
## Adding a prospect
To create a new prospect, a user needs to do
`/zic-add-prospect <prospect_name`
**This creates a card in the Trello board under the `Prospect` list. The card title is the given prospect name without spaces. The Slack user who created this should be added as a member to the card**
To add a contact, a user needs to do
`/zic-add-contact-by-email <prospect_name> <email_address>` <person_name_spaces_are_allowed>
`/zic-add-contact-by-phone <prospect_name> <number> <person_name_spaces_are_allowed>` (command not allowed if Whatsapp not synced)
A prospect is an organisation that comprises of people. The `prospect_name` should not contain any spaces and should bein UpperCamelCase, look this: `NubelaPteLtd`.
Doing this will create a card in the Trello board with the title as the given prospect name.
A contact is a person with a name paired with a point of communication, which can either be Whatsapp or Email. The format for a contact will be
`Steven Goh <bla2@nubela.co>` for email
or `Steven Goh <+6599999999>` for phone
**All contacts are added to a card (prospect) checklist in the above format** 
**We will use this board**: <REDACTED>
**If a contact is already added to another card, ZIC should prevent the addition of dupe contacts. Just let the user know which card the contact already exists on.**
## Syncing
All conversations are appended as comments on a card.
The format is:
```
SomeGuy <someguy@gmail.com> replied to Steven Goh <stevengoh@gmail.com> 23rd April 2019 0800 (GMT+8):
Blablabla Content here
---
CCed: Another Guy <anotherguy@gmail.com>, Third Guy <thirdguy@gmail.com>
```
Emails that contain additional cc-ed users are to be highlighted at the end of the comment. 
These additional cc-ed emails are to be added as contacts to a prospect.
Same thing for Whatsapp Group Messages. Replies from other numbers in a Whatsapp Group (which contains an existing contact) should be added as contacts to the prospect.
**Sycning should occur every night at 4.30am SG time.**
## Functional Labels
Functional labels assist us, the user to identify 
*** prospects that have not replied**
For prospects that have not replied, we append the following labels:
`no-reply-1-day`
`no-reply-2-days`
`no-reply-3-days`
`no-reply-7-days`
`no-reply-14-days`
`no-reply-1-mo`
`no-reply-2-mo`
`no-reply-3-mo`
`no-reply-6-mo`
`no-reply-1-year`
`no-reply-2-year`
A prospect can only have more of such label, matching the label of the largest duration. What that means is that if a prospect has not replied in a year, he should only have `no-reply-1-year` label, and not `no-reply-1-day`.
***that we have not followed-up**
`
We - means the members tagged in the card.
For prospects that were not followed up, which means none of the added members in the card sent a whatsapp message OR sent an email, we append the following labels:
`need-followup-1-day`
`need-followup-2-days`
`need-followup-3-days`
`need-followup-7-days`
`need-followup-14-days`
`need-followup-1-mo`
`need-followup-2-mo`
`need-followup-3-mo`
`need-followup-6-mo`
`need-followup-1-year`
**Everyday at 12am (SG time), the system should iterate through all cards in the board (regardless of list) and apply functional labels.**

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